Airport Concierge Services
Airport Concierge is a personal assistance service designed to ease
your journey through Heathrow. The service is ideal for families,
infrequent flyers, busy executives and visitors.Heathrow departures serviceAn Airport Concierge Host will meet you kerbside or on the Heathrow Express platformAssistance with your baggage at check-in.Escort through securityEscort to airline VIP lounge (if applicable) on to the boarding gate.
Heathrow arrivals serviceAn Airport Concierge Host will be waiting for you upon exit from the aircraft.
Escort through Border Control (Immigration and Customs).Assistance with your luggage collection.
Escort to your onward mode of transportationTransferring to another flight at HeathrowOur Airport Concierge service (a combination of the services above
depending on your specific journey throughHeathrow) is also available
for passengers connecting to onward flights at Heathrow.
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